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FAQ's

Using HiveAlive

How many times per year should I feed HiveAlive?

For best results, we recommend adding HiveAlive to all syrup fed. The amount of syrup colonies consume will vary greatly with location, size, time of year etc. As a guide for an average sized colony we recommend feeding a minimum of 1 gallon/4L of activated syrup per hive (10ml of HiveAlive) in fall and again in spring. Fall is the most beneficial time to feed with HiveAlive.

Can I add it to all syrup fed?

For best results, we recommend adding HiveAlive to all syrup fed as long as it is added at a rate of 2 tsp of HiveAlive per gallon of syrup. We recommend feeding a minimum of 1 gallon/4L of activated syrup per hive
(10ml of HiveAlive) in autumn and again in spring.

Can I feed it to nucs/packages?

Yes it is a good idea to give new nucs/packages syrup activated with HiveAlive to help increase populations and improve intestinal
well-being.

Can HiveAlive be added to fondant/candy?

Yes HiveAlive can be added to fondant/candy. You must ensure that the temperature of the fondant/candy is below 50°C/122°F before adding
HiveAlive. Have you heard about ourHiveAlive Fondant?

Can HiveAlive be added to protein patties?

Yes HiveAlive can be added to enhance your protein patties. Add 10ml per kg of patty. Have you heard about ourHiveAlive protein patties?They contain the correct amount of HiveAlive as well as added seaweed nutrients. These patties contain 15% pollen.

What happens if I add too much HiveAlive to the syrup and give it to my colonies?

If you add too much HiveAlive to your syrup by accident, don’t worry, the bees should not consume the syrup due to high concentration of thyme
oil. However, you should remove the feeders if possible and dilute the mixture with more syrup in order to get the right concentration.

Can HiveAlive be used with Honey B Healthy?

HiveAlive contains an optimal concentration of lemongrass that is attractive to honeybees but does not induce robbing. As HoneyB Healthy also contains
lemongrass, we do not recommend feeding both as robbing may occur.

Can HiveAlive be used with varroa treatments?

Yes. In fact, if using thymol based miticides such as ApilifeVar, it may be useful to feed HiveAlive 1-2 weeks before administering the miticide as it may reduce bearding/absconding.

Can HiveAlive be sprayed onto bees?

Yes. HiveAlive can be added to a light sugar syrup at a max concentration of 1:100 for spraying onto bees and frames. You should only lightly cover
bees to avoid drowning them. We recommend doing this once per week for three weeks to cover full brood cycle.

My Bees are not taking down the syrup with HiveAlive added, what is wrong?

Make sure you have used the correct concentration of HiveAlive for syrup feeding. You should add 2 tsp of HiveAlive per gallon of syrup. If correct amounts used, there may be nectar available for the bees. Bees will favour nectar over syrup if available.

There are a lot of feed supplements on the market, why should I pick HiveAlive?

Unlike a lot of the other products on the market, HiveAlive has been
extensively tested in field trials to demonstrate the benefits of
feeding. These tests have been carried out by independent researchers and the results are published in scientific journals. In addition, all of the ingredients and manufacturing process are fully audited and
adhere to strict regulations.

HiveAlive is quite concentrated and only 2 tsp of HiveAlive is required per 1 gallon of syrup. This means excellent value for money and the cost to treat one hive can be as low
as $1 depending on the bottle size used.

How long will syrup keep for when HiveAlive is added?

HiveAlive prevents syrup from fermenting for around 5 months. If you have made up too much syrup you can store it until you need it again if HiveAlive
has been added.

Why are there some dead bees in the feeder when I feed HiveAlive?

Because the HiveAlive syrup is so attractive to the bees, that in their rush to get to the HiveAlive syrup they end up pushing other bees into the
syrup and drowning them. Most of the time this doesn’t happen and it seems to depend on how hungry the bees are and the type of feeder used. You can minimise the drowning by helping the bees hold onto the feeder better by sandpapering the sides of the feeder that the bees are on. What also helps is putting some sort of grid or mesh at the bottom of the feeder to prevent the bees from downing in the syrup.

Product Features

Does HiveAlive have an expiry Date?

The expiry date for the HiveAlive supplement is 3 years from date of manufacture. The date is printed on the bottle. The expiry date of the HiveAlive fondant is 2 years from date of manufacture. For the HiveAlive pollen patties. best results are seen if used within 6 months of
manufacture.

Where should I store HiveAlive?

HiveAlive should be stored in a cool, dark place. Do not store below 8°C/46°F.

Is HiveAlive a medicine?

No HiveAlive is a feed supplement for honeybees.

HiveAlive Ingredients

What's in HiveAlive?

HiveAlive is mainly composed of a blend of seaweed extracts that were specifically selected for honeybee health. The seaweed extracts are blended with lemongrass and thyme oil in an easy to use liquid form.

Are all the ingredients used in HiveAlive approved for animal feeds?

Yes all the ingredients in HiveAlive are compliant with EU and FDA
regulations meaning you have a quality product that is safe for use.

Are there any GMO ingredients in HiveAlive?

No there are no GMO ingredients in HiveAlive or harsh chemicals. All the ingredients are naturally derived and approved for feeding to honeybees.

Buying HiveAlive

Where can I buy HiveAlive?

HiveAlive is available in over 40 countries worldwide. Check our Where to buy page to find your nearestretailer.If you are a retailer interested in stocking HiveAlive, contact us to learn more about selling HiveAlive.

Which bottle size is suitable for me?

HiveAlive is available in 100ml, 500ml and 2L bottles. 10L bottles are available in some countries, check with your nearest retailer for availability.

100ml will activate 10.5 gallons of syrup which is enough to feed 10 hives.

500ml will activate 52.8 gallons of syrup which is enough to feed 50 hives.

2L will activate 211 gallons of syrup which is enough to feed 200 hives.

10L will activate 1057 gallons of syrup which is enough to feed 1000 hives.

Why should I buy HiveAlive?

You should use HiveAlive if you…

Want to increase colony size

Want to increase honey yields

Have weak hives

Are worried that your hives might not survive the winter

Want to boost colony production in spring

Have nosema

Have chalkbrood

Want to build up nucs, packages and swarns

Want to feed colonies with a safe, naturally derived feed supplemenet

Want to strengthen hives before migration (migratory hives in the US have higher levels of Nosema than stationary hivesi)

Have syrup that you want to store (HiveAlive prevents syrup fermentation)

Want to feed for longer (longer feeding window as syrup does not ferment)

Want to save time and money

HiveAlive High Performance Pollen Patty FAQs

What is the shelf life of your HiveAlive Pollen Patties?

HiveAlive Pollen Patties are best stored in a cool place and used in the same season in which they were purchased. If you need to store them then it is best to freeze them to be used again next season.

Is it advisable to freeze HiveAlive Pollen Patties or is is there another recommended method for storing for extended periods?

If you are not planning on using the HiveAlive pollen patties within a month we recommend that you freeze the patties for use at a later stage.

How long can you freeze or refrigerate the pollen patties?

Wwe recommend that you freeze the pollen patties for no longer than 1 year.

HiveAlive Fondant Patty FAQs

Can I use fondant in the spring instead of 1 to 1 syrup?

Yes you can feed the fondant instead of 1:1 syrup however, if it is warm enough to feed syrup, then syrup with HiveAlive added is the preferred method.

Should I freeze HiveAlive Fondant Patties?

Because the fondant has a 2 year shelf life, we do not recommend freezing them as they will still be in date for the following season. We do recommend storing in a cool, dry place.

How do I store HiveAlive Fondant Patties?

There is no need to refrigerate or freeze HiveAlive Fondant Patties. Store in a cool, dry place. Avoid prolonged high temperatures (over 85°F for a long period of time).

Customer Service FAQs

Do you ship to Canada?

Please note, we do not ship HiveAlive Fondant Patty  or HiveAlive Pollen Patty to Canada at this time. Please contact your local beekeeping store to purchase or view our list of Canadian resellers. Depending on your order size, your order will be shipped by either USPS (and subsequently Canada Post) or the best available rate by courier (either UPS or FedEx). 

Shipping cost will also depend on your order size and is calculated at the checkout after you have entered your address details. 

Normally, your order is processed within 2-3 business days and then shipped out. If we are experiencing a high volume of orders, the processing time may be longer. If there will be a significant delay in shipment of your order, we will contact you via email.

When ordering from Canada, the recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. We have no control over these charges.

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

  • Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs.

If you have any questions regarding your Canadian order, please contact us.

Do you ship to PO boxes?

Please note, we cannot ship to PO boxes.

How long will it take to send my order?

We aim to process orders within 48 hours but this may take longer during busy periods. You will receive an email confirmation once your order has been processed, this will contain tracking information so you can follow your order progress once it leaves our warehouse.

What is your return policy?

We want you to be completely satisfied with your purchase.If the items are not what you expected them to be, you can return them to us within 30 days of purchase.

Please contact us at info@hivealivebees.com so that we can issue you a RMA (return merchandise authorization) which will begin the return process. Please note return shipment is at the customers expense.

Once we have received the order back into our warehouse and checked that it is in saleable condition, we will then issue you a refund for the cost of the item (shipping is not refunded).

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the courier's website.

What should I do if my order arrives damaged or incorrect?

We apologize for any inconvenience caused. Please contact our customer service team immediately with your order number and details of the issue. You can contact us by emailing info@hivealivebees.com

Can I modify or cancel my order after it has been placed?

We strive to process orders as quickly as possible to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately by emailing info@hivealivebees.com with your order number and the requested change. We will do our best to accommodate your request, but please note that orders may be processed and shipped shortly after placement.

Do you offer wholesale, commercial beekeeper or bulk pricing?

Yes, we offer wholesale pricing for bulk orders. Please contact our sales team on info@hivealivebees.com for more information on wholesale opportunities and pricing discounts

How can I contact customer service for further assistance?

If you have any additional questions or need further assistance, please don't hesitate to contact our customer service team. You can reach us via email at info@hivealivebees.com or by filling out the contact form on our website. We're here to help!

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